Responsible gambling

Responsible Gaming at Elements Casino Grand River

At Elements Casino Grand River, we take responsible gaming very seriously. We want to ensure that all our players have a safe and enjoyable experience while on the premises.

Setting Limits

We encourage all patrons to set limits for themselves when it comes to their gaming activity. This can include setting deposit limits, time limits, or even self-exclusion from our facilities for a period of time. Our staff is happy to assist with these requests and provide information on how to manage your gaming habits.

Reality Checks

We also offer regular reality checks throughout the day to help players track their progress and stay in control. This can include session reminders, loss limits, or even alerts from our loyalty program to let you know when it's time to take a break.

Self-Exclusion

If you feel that your gaming is getting out of hand or if you're experiencing any signs of problem gambling, we encourage you to reach out to us about self-excluding yourself from the premises for a specified period. This will help prevent access to our facilities during this time and give you space to reassess your habits.

Support Organizations

In addition to these measures, we provide links to external organizations that specialize in problem-gambling support. These resources can be found on our website or through printed materials available on site. We are committed to connecting players with the help they need should they require it.

AGCO/OLG Guidelines

We adhere closely to Canadian and Ontario standards for responsible gaming, which means that key tools and support information are not optional "nice-to-haves" but required components of licensing. Our commitment is to provide a safe environment where all patrons can enjoy their experience without the worry of problem gambling.

Resources Available

• Voluntary self-exclusion
• Information centers
• Staff trained to identify and support at-risk players
• Educational material on odds available upon request

Helping You Stay in Control

At Elements Casino Grand River, we believe that responsible gaming is everyone's responsibility. We're here to provide the tools and resources you need to stay in control of your gaming habits while ensuring a safe and enjoyable experience for all our patrons.

Please Contact Us if Needed

If you require assistance with any aspect of our responsible gaming program or have questions about setting limits, self-exclusion, or accessing support organizations, please don't hesitate to reach out. Our team is here to help.